IT Support Engineer · Chula Vista, CA

Edwin Urias

Systems thinker and infrastructure builder with 7+ years of experience across IT management, network engineering, and full-stack development. Bridging the gap between hardware and software.

7+
Years Experience
99.9%
Uptime Record
3
Companies Led
01

About

I'm an IT professional currently serving as an IT Technical Support Specialist at the Chula Vista Elementary School District, deploying and maintaining technology across educational environments.

With a background spanning IT management, cybersecurity, infrastructure buildouts, and web development, I bring a systems-level perspective to every challenge — whether that's configuring a district-wide Chromebook fleet or architecting a new branch network from scratch.

My engineering degree from ITT combined with hands-on leadership experience at Argus Telematics and EMPRESANTÉ gives me the technical depth and people skills to lead teams and deliver results in high-stakes environments.

I'm also a developer — building real-world web platforms with React, Node.js, and modern tooling, and have a growing passion for data science and machine learning.

02

Experience

IT Technical Support
11/2025 — Present
Chula Vista Elementary School District
  • Interactive Technology Deployment: Led installation and configuration of Promethean Smartboards, ensuring seamless integration with classroom systems.
  • Mass System Provisioning: Directed re-imaging of Windows laptops and enrollment of Chromebooks via Google Admin Console — standardizing hundreds of devices.
  • Structured Cabling & Infrastructure: Deployed physical network infrastructure including WAPs, cable management, and structured wiring.
  • Hardware Diagnostics: Performed high-level troubleshooting on AV systems, identifying electrical issues to prevent service interruptions.
  • E-Waste & Data Security: Secured sensitive information by removing RAM and storage from obsolete hardware for compliant disposal.
IT Manager
04/2022 — 04/2023
Argus Telematics
  • +20% system efficiency via agile IT lifecycle management and needs assessments aligned with business objectives.
  • 15% reduction in IT expenditures through meticulous financial planning and vendor negotiations.
  • 25% improvement in team productivity by supervising and mentoring IT staff with regular training and performance evaluations.
  • Managed complete infrastructure buildout for a new branch — servers, Wi-Fi, and access points — from day one.
  • Facilitated launch of 3 key digital transformation projects by aligning IT strategy with department heads.
  • Achieved 99.9% system uptime through proactive monitoring and advanced diagnostic tools.
IT Specialist
10/2017 — 04/2022
EMPRESANTÉ
  • 15% increase in ROI on key technology projects through detailed performance analysis and strategic IT solutions.
  • 25% reduction in downtime by providing comprehensive technical support and efficient troubleshooting guides.
  • 0 security incidents after conducting thorough risk assessments and implementing enhanced cybersecurity measures.
  • 20% reduction in compliance issues by establishing IT policies, standards, and delivering staff training.
  • Delivered all projects within budget and on time; 30% increase in user proficiency through comprehensive onboarding programs.
03

Projects

🛍️
09/2024 — Present
Chrono Case

E-commerce platform featuring a dynamic product catalog, shopping cart, secure payment gateway, and user account management system — built from the ground up.

React Node.js Express JavaScript HTML/CSS
⚖️
04/2023 — 04/2024
Blanca Paralegal

Fully optimized professional website with responsive design, SEO strategies, domain transfer, hosting configuration, and server deployment — boosting client engagement and traffic.

HTML CSS JavaScript SEO Hosting
📦
04/2016 — 02/2017
SPK Inventory System

Custom inventory management system achieving 20% increase in accuracy and 15% reduction in losses — built with real-time cloud connectivity across multiple locations.

C# SQL Azure Relational DB
04

Skills

Languages
PythonJavaScriptC#SQLJavaHTMLCSSCSwiftScalaMATLAB
Software & Tools
Active DirectoryMicrosoft 365AzureVMware vSphereGitHubJiraFreshWorksWiresharkJupyterGoogle Workspace
Hardware
Rack & Blade ServersRouters & SwitchesWireless APsFirewallsNetwork CablingRaspberry PiArduinoIoT DevicesUPS
Platforms & OS
Windows ServerLinux / UnixmacOSGoogle AdminVirtualBoxTeamViewerAnyDeskRDP
05

Education & Courses

B.S. Computer Systems Engineering
Instituto Tecnológico de Tijuana (ITT)
2014 – 2021 · GPA: 3.5/4.0

Coursework: Big Data, Computer Networks, Software Engineering, Machine Learning

Certificate in Data Science
University of Arkansas
2024

Coursework: Programming with Python, Data Visualization, Probability and Distributions

Situational Leadership
CETYS University
2021

Coursework: Leadership Styles, Effective Communication, Matching Leadership to Development Level

ENLACE Program
UC San Diego
2020

Coursework: Hands-on Research, Graduate School Preparation, Cross-Border Connections